FAQ's

Q. Is this Insurance?

Q. What if I have insurance or an EAP? Shouldn't’t I use it?

Q. How serious does my problem have to be
to see a Therapist?

Q. How can I be sure the things I tell a Therapist will be kept confidential?

Q. What is the difference between Psychotherapy
and Counseling?

Q. How do I know which Therapist to select?

Q. Where do I go to receive Therapy?

Q. How much does it cost?

Q. If I decide I want to join Kayenta, what do I do next?

Q. Is this Insurance?

A. No, Kayenta is not an insurance company. Although most therapists on our provider list charge between $120 and $160 per session, our panel of professionals have all contracted with Kayenta to charge no more than $60 per counseling session or $25 per group therapy session when you present your Kayenta card or your email receipt after your registration is complete. And when you see a dental provider from the list, you could save as much as 40% depending on the procedure.

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Q: What if I have insurance or an EAP?
Shouldn't’t I use it?

A. In some cases, yes. Insurance and/or an Employee Assistance Program (EAP) helps you pay for psychotherapy. But remember, there are other issues to consider.

• Insurance policies usually limit the number of sessions that they cover.
• When EAP sessions are offered, many companies do not allow therapists to “self-refer.” That means you would have to change therapists after your EAP sessions are completed.
• Insurance companies also limit the types of issues or concerns they will cover. For example, most insurance companies do not cover marriage counseling or ADHD.
• Your confidentiality can be compromised if you use insurance to pay for your therapy. The insurance company has the right to request the therapist’s files.
• Insurance companies require a therapist to give a diagnosis. This diagnosis can go into the records of the insurance company, and they may then share this information with other insurance companies. You may later be denied health insurance coverage, or have premiums raised based on a past diagnosis from a therapist.
• And perhaps, the most important issue is that a diagnosis from your therapist (which is required when you use your insurance benefit) could keep you from getting insurance in the future.  This is a link to an article describing some of the problems you may face if you use your insurance to see a therapist. Read related article

Some of these factors may make using your insurance a less attractive option when seeking therapy. It is important to make an informed decision when deciding to use your insurance to pay for counseling.

With Kayenta you don’t have to use or even have insurance. You don’t have to worry about whether your concern is covered by your policy.  You don’t need to be concerned about pre-authorizations, co-pay, denial of coverage, or deductibles. AND you can use this service as many times as you want for as long as you want. YOU are in control.

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Q. How serious does my problem
have to be to see a therapist?

A. If it is serious enough to bother you, it is serious enough to seek help. If it is often on your mind, it is probably affecting your life both at work and at home. You don’t have to try to work it out on your own. We can help you. There is a better way.

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Q. How can I be sure the things I tell
a Therapist will be kept confidential?

A. Confidentiality is the law and our therapists are fully compliant with Federal Privacy Laws. And you don’t need to worry about loss of confidentiality through insurance company requests for information. For more information about the Federal Privacy Laws click here.

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Q: What is the difference between
psychotherapy and counseling?

A. Therapists provide both psychotherapy and counseling. Some people prefer the word counseling to psychotherapy, because they think that psychotherapy should be reserved for people with deep psychological issues. The truth is that psychotherapy can be used for both deep issues and personal growth issues.

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Q. How do I know which therapist to select?

A. All our therapists are caring, concerned people, and because they are they’ve contracted with Kayenta to offer their services at a discount. You will be able to locate a counselor/therapist using a search engine once you are a member of Kayenta.  We’ve included links to some of the therapists own website where you can learn more about them. They are not employees of Kayenta, but have successfully built their own practices. We have therapists available 24/7/365. If you would like to see a therapist during unconventional hours, check their availability.

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Q. Where do I go to receive therapy?

A. Our providers are located nationwide. They are not employees of Kayenta, but therapists in private practice and you will go to their individual offices for your sessions.

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Q. How much does it cost?

A. The cost is only $4.95 per month for a membership for you and your entire household. You don’t have to use or even have insurance. You don’t have to worry about whether your concern is covered by your policy. You don’t need to be concerned about pre-authorizations, cop-pay, denial of coverage, or deductibles. As a member your therapist will charge you no more than $60. AND you can use this service as many times as you want for as long as you want. YOU are in control.

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Q: If I decide I want to Join Kayenta,
what do I do next?

A. As a client of Kayenta, you will have access to some of the best therapists nationwide at a huge savings.

A membership in Kayenta is only $4.95 a month. (One time activation fee of $60)

Membership allows unlimited use by your entire household!

The process is very simple—just three easy steps.

1. Click on the credit card logo below.
2. Complete the registration process.  Then browse through the website.   You may be interested in going through an educational self-help program or you may then find a therapist and call directly to make an appointment. 
3. Present your email receipt or a copy of the Welcome Letter when you see your therapist to receive the discount and save money.

If you have any questions: info@kayentabhc.com or
1-877-KAYENTA
(529-3682)

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